What happens after launch? Do you offer ongoing support?

Yes, and we’d recommend it for anything more complex than a brochure site. There’s a warranty window right after launch, where anything that’s genuinely a defect in what we built gets fixed at no extra cost, followed by an optional monthly retainer for everything after that: security patches, WordPress and plugin updates, dependency upgrades, monitoring, small feature requests, and an actual person to call when something breaks at an inconvenient time.

You’re never required to take a retainer. The code is yours, and you’re free to hand maintenance to an in-house team or a different agency entirely. But “just fix it if something breaks” without a retainer in place means queuing behind clients who do have one, and ad hoc emergency work costs more per hour than the same work done under a standing agreement. Most clients who skip the retainer at launch ask for one within a few months, usually right after the first thing breaks late on a Friday.